Refund policy
RETURN & REFUND POLICY
Last updated: September 19, 2026
At Dunk Light™, we want you to feel confident when placing an order. That's why we offer a 30-Day Money-Back Guarantee on eligible purchases.
1. 30-DAY MONEY-BACK GUARANTEE
You have 30 days from the date your order is delivered to request a return and refund if you are not satisfied with your purchase.
To be eligible for a refund, you must contact us within the 30-day period.
Contact us at:
Please do not send a product back before contacting us and receiving return instructions.
2. RETURN CONDITIONS
To qualify for a refund, the product must:
- Be returned within the applicable 30-day period
- Include the original product and relevant accessories
- Be reasonably clean and in a condition suitable for inspection
- Not have been intentionally damaged, modified, or misused
Dunk Light™ may refuse a return if the product has been damaged through misuse, negligence, modification, or improper use.
Normal signs of use do not automatically disqualify a return under our 30-Day Money-Back Guarantee.
3. RETURN SHIPPING
Unless the product is defective, damaged upon arrival, or the wrong product was sent, the customer is responsible for the cost of return shipping.
If the product arrived damaged, defective, or incorrect, please contact us before returning it. We may provide return instructions or arrange an appropriate solution.
4. DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or appears to be defective, please contact us at dunk.light@outlook.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos or video showing the problem, if applicable
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
5. HOW TO REQUEST A RETURN
To request a return:
- Email dunk.light@outlook.com with your order number.
- Explain why you would like to return the product.
- Wait for our return instructions.
- Ship the product according to the instructions provided.
- Once received, the returned product will be inspected.
- If approved, your refund will be processed.
Please do not send returns to the address shown on the original package unless specifically instructed by our support team.
6. REFUND PROCESS
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
Original shipping charges, including optional Insured Shipping fees, may not be refundable unless otherwise required by applicable law or the order qualifies for a full refund due to a defective, damaged, or incorrect product.
7. EXCHANGES
If you receive a defective, damaged, or incorrect product, please contact us at dunk.light@outlook.com.
Depending on the circumstances, we may offer a replacement instead of a refund.
8. LATE OR MISSING REFUNDS
If you have been notified that your refund has been processed but have not received it yet:
- Check your bank account again.
- Contact your credit card or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, contact us at dunk.light@outlook.com.
9. CANCELLATION REQUESTS
If you wish to cancel an order, contact us as soon as possible at dunk.light@outlook.com.
We will do our best to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and you may need to follow our standard return procedure.
10. CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate shipping information and following the return instructions provided by Dunk Light™.
Returns sent without prior authorization or to an incorrect address may experience delays or may not be eligible for a refund.
11. LEGAL RIGHTS
This policy does not affect any mandatory consumer rights or statutory guarantees that may apply under the laws of your country.
Where applicable law provides greater consumer protection than this policy, those legal rights will continue to apply.
12. CONTACT US
If you have any questions regarding returns or refunds, please contact us:
Dunk Light™
Email: dunk.light@outlook.com