Shipping policy

SHIPPING POLICY

Last updated: September 19, 2026

At Dunk Light™, we are committed to making your shopping experience as simple and convenient as possible. We offer worldwide shipping and work to get your order to you as quickly as possible.

  1. WORLDWIDE SHIPPING

We currently ship orders worldwide.

Shipping availability may vary depending on the destination and local regulations.

  1. ORDER PROCESSING

Orders are typically processed within 1–8 business days.

Processing time includes order verification, preparation, quality checks, and dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

  1. DELIVERY TIMES

Estimated delivery time is approximately 5–8 business days after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

• Your location
• Shipping carrier
• Customs processing
• Weather conditions
• Holidays and peak periods
• Incorrect or incomplete shipping information
• Other circumstances outside our control

  1. SHIPPING COSTS

Standard shipping is FREE on all eligible orders.

We may also offer an optional Insured Shipping service at checkout for an additional fee.

If you select Insured Shipping, the applicable cost will be displayed during checkout before you complete your purchase.

  1. ORDER TRACKING

Once your order has been shipped, we will send you a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after your order has been dispatched.

  1. CUSTOMS, DUTIES, AND TAXES

Depending on your destination country, your order may be subject to customs duties, import taxes, VAT, or other fees.

Unless otherwise stated at checkout, any customs duties, import taxes, or other charges imposed by your local authorities are the responsibility of the customer.

Dunk Light™ is not responsible for delays caused by customs clearance.

  1. INCORRECT SHIPPING INFORMATION

Please make sure your shipping address is complete and accurate before placing your order.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply if the package needs to be reshipped.

Once an order has been shipped, we may not be able to change the delivery address.

  1. LOST, DAMAGED, OR STOLEN PACKAGES

If your package appears to be lost, damaged, or has not arrived within a reasonable period after the estimated delivery window, please contact us at:

dunk.light@outlook.com

If you purchased Insured Shipping, we will assist you with the applicable shipping claim process.

For packages marked as delivered by the carrier but reported as missing, we may request that you contact the carrier or provide additional information so the delivery can be investigated.

  1. SHIPPING DELAYS

While we work with shipping providers to deliver orders as quickly as possible, Dunk Light™ cannot guarantee delivery dates.

We are not responsible for delays caused by carriers, customs authorities, weather, natural disasters, strikes, holidays, incorrect addresses, or other circumstances beyond our reasonable control.

  1. CONTACT US

If you have any questions regarding your order or shipping, please contact us:

Dunk Light™
Email: dunk.light@outlook.com